Objection Overruled Test

In selling, an objection from the customer is a(n)

 

• refusal to purchase.

   

• cause for argument.

•   indicator of the salesperson’s mistake.

•   doubt or hesitation.

Which of the following types of customers frequently raise objections:

 

• Embarrassed

• Interested

   

• Uninterested

   

• Decided

The statement, “I’m just looking,” is a common __________ used by customers.

 

• inquiry

•   objection

   

• question

• Correct Answer  excuse

The best way for a salesperson to find out a customer’s real objection to buying a product is to

•   ask the customer personal questions.

   

• wait for the customer to explain.

• get the customer talking.

   

• tell the customer to be truthful.

The best way to convert price objections into selling points is to emphasize the product’s

• value.

•   brand.

   

• delivery.

•   style.

Which of the following customer statements is a product objection:

  “

• It’s just what I want, but this stereo system is too expensive.”

   

• “The last time I bought something here, I had a hard time returning it.”

•   “I’d rather have a raincoat in a darker color and with a detachable hood.”

•   “Maybe I’ll wait until your July sale to buy a bathing suit.”

Which of the following is the best way for salespeople to answer product objections:

•   Ignore the problem.

•   Explain policies.

• Be knowledgeable.

•   Act quickly.

When answering customer objections, getting the details out in the open and clearing up the past misunderstanding as quickly as possible are the best ways for salespeople to deal with _________ objections.

•   quantity

   

• time

•   need

• company

What type of objection are customers using when they say they want to “shop around”?

 

• Want

•   Place

   

• Need

• Time

What should salespeople try to establish if customers object to buying items they want?

•   Purpose

   

• Motive

   

• Cost

• Need