CSB Practice Test A

Abigail is setting up her online presence. She wonders if her personal online accounts for email and social media should be kept separate from her professional business accounts.

​ (a)  

• True

• False

Answer explanation

True. Keeping personal and professional accounts separate helps maintain privacy, manage branding effectively, and reduces the risk of mixing personal opinions with professional image.

Grace is considering whether it is acceptable to post personal messages on the company's social media accounts.​ (a)  

• False

• True

Answer explanation

It is generally not acceptable to post personal messages on company social media accounts, as this can blur professional boundaries and may violate company policies. Therefore, the correct answer is False.

Drag and match whether each statement is true or false. Hannah believes you should merge your personal and professional identities.​ (a)  

• False

• True

Answer explanation

Hannah believes in keeping personal and professional identities separate, which means the statement is false. Therefore, the correct answer is False.

Aria is concerned that her employer might review her social media accounts.​ (a)  

• True

• False

Answer explanation

Aria's concern about her employer reviewing her social media accounts indicates that she is aware of potential scrutiny. Therefore, the statement is true.

Michael often shares jokes on social media with his friends about people of a specific race or ethnicity. Which two perceptions might readers have about Michael based on his social media posts? (Choose two)

• You don't like people of that race or origin.

• You are a racist.

• You are witty and popular.

• You like people of all races and origins. 

• You are homophobic. 

Answer explanation

Michael's jokes about a specific race may lead readers to perceive that he harbors negative feelings towards that group, suggesting he doesn't like them and could be labeled as racist.

Emma recently attended a college lecture about effective listening skills. She wants to practice these skills when she attends her other classes. For each skill, select Yes if it is an example of an effective listening skill or No if it is not. 

Facing the speaker​ (a)  

• Yes

• No

Answer explanation

Facing the speaker is an effective listening skill because it shows engagement and attentiveness, allowing the listener to better understand the message being conveyed.

Abigail is preparing to attend her next class and wants to apply effective listening skills she learned in a workshop. For each skill, select Yes if it is an example of an effective listening skill or No if it is not. 

Moderating intonation and enunciation ​ (a)  

• No

• Yes

Answer explanation

Moderating intonation and enunciation relates more to speaking than listening. Effective listening skills focus on understanding and interpreting messages, not on how one speaks.

Abigail recently attended a college lecture about effective listening skills. She wants to practice these skills when she attends her other classes. For each skill, select Yes if it is an example of an effective listening skill or No if it is not. 

Deferring judgement ​ (a)  

• No

• Yes

Answer explanation

Deferring judgement is not an effective listening skill; it implies postponing evaluation rather than actively engaging with the speaker's message. Therefore, the correct answer is No.

Aria is attending a workshop on effective communication skills. She wants to apply these skills during her group discussions. For each skill, select Yes if it is an example of an effective listening skill or No if it is not. 

Keeping your attention on the message​ (a)  

• Yes

• No

Answer explanation

Keeping your attention on the message is indeed an effective listening skill. It ensures that you fully understand and engage with what the speaker is communicating, making 'Yes' the correct choice.

Aria is giving instructions to a classroom of high school students about how to conduct research using the scientific method.  Which two options are examples of effective nonverbal skills she should use during her presentation? (Choose two)

• Making eye contact

• Facing the audience

• Enunciating key words

• Increasing volume to emphasize a point

• Responding to questions

Answer explanation

Making eye contact and facing the audience are effective nonverbal skills that enhance engagement and communication. They help Aria connect with her students, making her presentation more impactful.