Renewal Order
Quiz
•
Other
•
1st Grade
•
Practice Problem
•
Easy
Ericson Ignacio
Used 3+ times
FREE Resource
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11 questions
Show all answers
1.
MULTIPLE CHOICE QUESTION
45 sec • 1 pt
In which TAB in SD we can check if customer has an existing contract?
Price, Plans and Services
Note Tab
Subscriber Tab
Auth Name Tab
2.
MULTIPLE CHOICE QUESTION
45 sec • 1 pt
What line in RENEWAL Tab (Webstore Memo) should we use for Duplicate Renewal Order?
Line 1
Line 2
Line 3
Line 4
3.
FILL IN THE BLANK QUESTION
5 mins • 1 pt
What is the title of the email template to use if order has Duplicate Renewal Request?
4.
MULTIPLE CHOICE QUESTION
45 sec • 1 pt
What will you use to open the account on SD for Renewal Orders?
BAN
Phone number
Subscriber phone number
Email Address
5.
MULTIPLE CHOICE QUESTION
45 sec • 1 pt
What Line in Renewal Tab (Webstore Memo) should we use if the Shipping Name is TELUS Customer with termination charge?
Line 10
Line 11
Line 12
Line 13
6.
FILL IN THE BLANK QUESTION
1 min • 1 pt
Title of the email template to use if the customer's account is delinquent?
7.
MULTIPLE CHOICE QUESTION
45 sec • 1 pt
WEBU line on Renewal Tab (Webstore Memo) to use if phone number has current contract?
Line 3
Line 4
Line 5
Line 6
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