Renewal Order

In which TAB in SD we can check if customer has an existing contract?

• Price, Plans and Services

• Note Tab

• Subscriber Tab

• Auth Name Tab

What line in RENEWAL Tab (Webstore Memo) should we use for Duplicate Renewal Order?

• Line 1

• Line 2

• Line 3

• Line 4

What is the title of the email template to use if order has Duplicate Renewal Request?

(a)  

What will you use to open the account on SD for Renewal Orders?

• BAN

• Phone number

• Subscriber phone number

• Email Address

What Line in Renewal Tab (Webstore Memo) should we use if the Shipping Name is TELUS Customer with termination charge?

• Line 10

• Line 11

• Line 12

• Line 13

Title of the email template to use if the customer's account is delinquent?

(a)  

WEBU line on Renewal Tab (Webstore Memo) to use if phone number has current contract?

• Line 3

• Line 4

• Line 5

• Line 6

What's your next step if the Renewing device is a Tablet?

• Approve Order

• Call customer

• Cancel Order

• Process order as Addline

WEBU to use if Renewal order is Fraud Suspected?

• Line 10

• Line 11

• Line 12

• Line 13

RNLW memo to use if the order is Tablet Renewal?

• Line 10

• Line 11

• Line 12

• Line 4