HMPE2 MODULE 1 QUIZ

Provide curbside baggage service and traffic control at the hotel entrance.

• Bell attendants
• Door attendants
• Valet parking attendants
• Transportation personnel

Which uniformed service staff is in charge of providing baggage service for guests from the lobby to the guest room?

• Bell attendants
• Door attendants
• Valet parking attendants
• Transportation personnel

This is where guest folios (arranged by room number) are contained.

• Room Rack
• Registration Card Rack
• Folio Tray
• Information Rack

What do you call this small electronic terminal that sends information on the guest’s credit card to the credit card company’s verification service?

• Magnetic Strip Reader
• Time Stamp
• Fax Machine
• Credit Card imprinter

What front office form is used to chart transactions in an account assigned to an individual person or guest room?

• Guest Folio
• Information Rack Slip
• Guest Card
• Cash Voucher

What is the document that must be presented by guests who will be staying in the establishment for an official business, authorizing their stay to be charged against the credit line of the government and/or corporate accounts they work in?

• Letter of authorization
• Voucher
• Receipts
• Confirmation Letter

What front office system uses both written and machine produced forms?

• Internet based or Cloud Based
• Non-automated or Manual
• Semi-automated or Electro-mechanical
• Fully automated or Computer Based

These are systems used in keeping registration data, reservation records, room status and other necessary information.

• Front Office Technology
• Front Office Application
• Front Office System
• Front Office Services

Which of the following dimensions is NOT a criterion for the five-star grading system set by the DOT for Hotel?

• Lounge Area
• Arrival and Departure Area
• Bedrooms
• Amenities

What is the rating system that classifies hotel based on its quality?

• Shine Rating
• Start Rating
• Star Rating
• Smart Rating