Restricted States - Uptraining Quiz (SPEEDY COLLECTIONS)

Which of the below we do not provide a loan to?

• Florida, Wisconsin and Texas

• Oklahoma, New Mexico and Nevada

• New York, Oregon and Massachusetts

• Kentucky, Louisiana and Idaho

Shannette received an inbound call, where the customer wants to update the physicaladdress from Illinois to New Jersey. What are the correct steps to take?

• Advise account will be sent to 3rd party and add the deny flag.

• Request proof of address, escalate for a deny new flag to be added and paymentmethod changed.

• Request proof of address, place account on hold, change payment method todebit card and add deny new flag.

• Place account on hold, escalate for a deny new flag to be added and paymentmethod changed.

Kymani receives an inbound call, but notices the warning “Driver’s License Format by State not match: TX123456789”. What further review and action is required? Select all that apply.

• Review and verify the mailing address.

• Review and verify changes to the physical address.

• Change queue for customer to Tier 2.

• No action required proceed with negotiation.

Which two sections in Notazo can we validate the changes to the customer’s physical address?

• Change log and employment information tab.

• Plaid and the address section in Notazo under customer information tab.

• Physical address area on the customer summary section and banking information tab.

• Address section in Notazo (Customer Info and Summary section) and Change Log.

Andrew Holness updated his address via the UWB website and called in to make a payment via ACH. Proof of address was requested, and account was placed on hold for 5 business days. After 5 business days contacts made to the customer had been futile. How should the agent proceed?

• Leave account on hold for an additional 5 business days and hibernate tofollow up with customer after.

• Send the COVID-19 resume email, switch payment method to debit card andchange account status to send.

• Escalate to support to add a deny new flag and switch payment method todebit card.

• Remove account status from hold and continue with ACH payments.

What method can be used to validate the customer’s physical address?

• Driver’s License, Cable Bill and Credit Card Statement

• Hydro Bill, Amazon Gift Card and Bank Statement

• Power/Hydro Bill and Driver’s License

• Hospital Medical bill, Debit Card Statement and Blinksky.

Which of the following states do we need to change the processor to "001 bank channel only?"

• Michigan and New York

• Maine and New Hampshire

• Colorado and New Jersey

• Nevada and Alaska