CH 7 Quiz

​Responses that block communication are ones that:

• ​Structure therapeutic communication

• ​Aid the worker in hearing what is really important

• ​Most likely promote withdrawal and defensiveness

• ​Most likely promote rapport and clarity

​Good responses in a therapeutic setting tend to:

• ​Require practice to make them automatic

• ​Promote withdrawal and defensiveness

• ​Make clear the superiority of the worker

• Require the client to use good responses as well

​Good responses in a therapeutic setting tend to:

• ​Demonstrate that the worker has the correct answers and solutions

• ​Enhance dialogue and collaboration

• ​Cause the client to speak in pleasantries

• ​Make clear the superiority of the worker

​Poor responses in a therapeutic setting tend to:

• ​Set up barriers to real understanding and dialogue

• ​Promote dialogue and collaboration

• ​Involve the client in arriving at a solution

• ​Give the impression that the client is on an equal footing with the worker

​Good responses in a therapeutic setting are:

• ​Praising or agreeing

• ​Reassuring, sympathizing, consoling or supporting

• ​Probing, questioning, interrogating

• ​Identifying and confirming

​In order to make your clients feel comfortable and safe enough to be open, you should:

• ​Console them and support them in a sympathetic manner

• ​Make critical life decisions for them

• ​Let them know that you are in charge and everything is under control

• ​Identify their feelings and reflect them back

​“Can you describe . . .?” is an example of a(n):

• ​Response to feelings

• ​I-message

• ​Open question

• ​Closed question

​“I’m not clear about . . .?” is an example of a(n):

• ​Response to feelings

• ​I-message

• ​Open question

• ​Closed question

​“Sounds like you really feel . . .?” is an example of a(n):

• ​Response to feelings

• ​I-message

• ​Open question

• ​Closed question

​“You probably have some ideas too” is an example of:

• ​An appropriate response when you cannot change the situation where the client has a problem

• ​A way to agree when disarming anger

• ​Positive feedback

• ​A question that invites collaboration