Accessory Business for Service Advisors

We should validate and acknowledge customer's objection before overcoming it.

• True

• False

Adding value to our products and services will result in less price objections from the customer.

• True

• False

Choose the right formula for building value:

• Value = Features + Advantages + Benefits

• Value = Emotional benefits + Practical benefits

• Value = Benefits – Costs

• Value = Best discount possible

Car Accessories Market size was valued at USD 196 billion in 2022 and is anticipated to register a CAGR of 5.5% between 2023 and 2032.

Which of the reasons below are valid for growth.

• Increase in automobile sales

• High focus on safety & security attributes

• Increased awareness about interior comfort

• Rise in consumer demand for personalization

• All of them

The acronym FAB in selling stands for:

• Food and Beverages

• Find All Boilers

• Feature, Advantage, Benefit

• Façade, Appearance, Bureaucracy

What is not the benefit of Accessories sales to the organization?

• Revenue Generation

• Customer Loyalty and

  Retention

• Upselling Opportunities

• Aesthetic Appeal

When is it best to insert our sales pitch in Service Process

• Appointment

• Follow Up

• Greeting & Consulting

• Vehicle Delivery

Complete below Quote by Henry ford about selling?

If it does not add value, it’s __________

• Feature

• Advantage

• Benefit

• Waste

Alcantara is a high-quality, synthetic material known for its luxurious feel and appearance. It resembles suede but is more durable and resistant to wear and tear, providing a sophisticated and upscale look to the vehicle's interior.

Above mentioned sentence falls under Feature, Advantage or Benefit of the product ?

• Feature

• Advantage

• Benefit

Customer trust is not a reciprocal behavior to what they receive. Trust comes when you understand your customer’s needs, respect them, and offer relevant service.
It the Statement above (True or False)

• True

• False