BILT - Quiz Day 2

What is the best way for members to use Bilt so they have full access to all features?

• Using the Bilt app

• Going to the website biltrewards.com

• Call us so we can pay rent for them

A member states they don't see the "Apply Now" button in order to apply for the Bilt Mastercard, what could be the cause?

• The member has exceeded the amount of attempts
• There's a pending application
• The app or web needs to be updated
• The member does not qualify for the card

Where can you see if a member has received a certain notification from Bilt?

• Slack
• Aftership
• Braze
• Okta

A member is having an issue you have never heard before... What are the tools you can use towards researching the problem? (Select all that apply)

• Ask on the client Slack

• Look for keywords on Notion

• Search the corresponding Slack channels

• Look for tickets related to your issue on Zendesk

You need to look for information in Notion, what is the shortcut to do a Quick Search?

• Ctrl+P
• Alt+F4
• Ctrl+Alt+Del
• Shift+F5

A member states they have not received their Bilt Mastercard, what tool allows you to see tracking information for the package?

• Braze
• OKTA
• Aftership
• Checkbook

A member states they received a promotion email for 5x points on everything but has not received the points for the purchases, what tool could provide information about that case?

• OKTA
• Retool
• Aftership
• Checkbooks

What is Rent Reporting?

• Is what Retool sends to the landlord when a member pays
• Is when Equifax sends the member's rent payment to Bilt
• When Bilt sends the member's rent payment information to the credit bureaus
• When the member notifies Bilt of their on time payment through a report

Where can you see the version of the Bilt App the member has installed?

• Fullstory
• Aftership
• Notion
• OKTA
• Retool

"The member can start using his card as soon as they are approved before physically receiving it" is ALWAYS true for what approval type?

• Approved with credit
• Approved without credit
• Approved instant credit