
BILT - Quiz Day 2
Quiz
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others
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Practice Problem
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Easy
Ely Martinez
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10 questions
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1.
MULTIPLE CHOICE QUESTION
5 mins • 10 pts
What is the best way for members to use Bilt so they have full access to all features?
Using the Bilt app
Going to the website biltrewards.com
Call us so we can pay rent for them
2.
MULTIPLE CHOICE QUESTION
5 mins • 10 pts
A member states they don't see the "Apply Now" button in order to apply for the Bilt Mastercard, what could be the cause?
3.
MULTIPLE CHOICE QUESTION
5 mins • 10 pts
Where can you see if a member has received a certain notification from Bilt?
4.
MULTIPLE SELECT QUESTION
5 mins • 10 pts
A member is having an issue you have never heard before... What are the tools you can use towards researching the problem? (Select all that apply)
Ask on the client Slack
Look for keywords on Notion
Search the corresponding Slack channels
Look for tickets related to your issue on Zendesk
5.
MULTIPLE CHOICE QUESTION
5 mins • 10 pts
You need to look for information in Notion, what is the shortcut to do a Quick Search?
6.
MULTIPLE CHOICE QUESTION
5 mins • 10 pts
A member states they have not received their Bilt Mastercard, what tool allows you to see tracking information for the package?
7.
MULTIPLE CHOICE QUESTION
5 mins • 10 pts
A member states they received a promotion email for 5x points on everything but has not received the points for the purchases, what tool could provide information about that case?
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