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BILT - Quiz Day 2

Authored by Ely Martinez

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Used 10+ times

BILT - Quiz Day 2
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10 questions

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1.

MULTIPLE CHOICE QUESTION

5 mins • 10 pts

What is the best way for members to use Bilt so they have full access to all features?

Using the Bilt app

Going to the website biltrewards.com

Call us so we can pay rent for them

2.

MULTIPLE CHOICE QUESTION

5 mins • 10 pts

A member states they don't see the "Apply Now" button in order to apply for the Bilt Mastercard, what could be the cause?

The member has exceeded the amount of attempts
There's a pending application
The app or web needs to be updated
The member does not qualify for the card

3.

MULTIPLE CHOICE QUESTION

5 mins • 10 pts

Where can you see if a member has received a certain notification from Bilt?

Slack
Aftership
Braze
Okta

4.

MULTIPLE SELECT QUESTION

5 mins • 10 pts

A member is having an issue you have never heard before... What are the tools you can use towards researching the problem? (Select all that apply)

Ask on the client Slack

Look for keywords on Notion

Search the corresponding Slack channels

Look for tickets related to your issue on Zendesk

5.

MULTIPLE CHOICE QUESTION

5 mins • 10 pts

You need to look for information in Notion, what is the shortcut to do a Quick Search?

Ctrl+P
Alt+F4
Ctrl+Alt+Del
Shift+F5

6.

MULTIPLE CHOICE QUESTION

5 mins • 10 pts

A member states they have not received their Bilt Mastercard, what tool allows you to see tracking information for the package?

Braze
OKTA
Aftership
Checkbook

7.

MULTIPLE CHOICE QUESTION

5 mins • 10 pts

A member states they received a promotion email for 5x points on everything but has not received the points for the purchases, what tool could provide information about that case?

OKTA
Retool
Aftership
Checkbooks

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