MSS Strategies Review 1

The end result of this communication style is that

"you get what you want, and others do too."

• Passive

• Assertive

• Aggressive

Answer explanation

Assertive Communicators

1) speak openly and clearly

2) listen to others and value their opinions

3) consider feelings of others as well as themselves

4) participate equally in groups

Saying "I see," "That's interesting," or "Tell me more" during conversation are ways to

• show active listening skills by using acknowledging statements

• start a conversation with a stranger

• re-state what you've been told

Answer explanation

Making acknowledging statements is an active listening strategy.

To show I am an engaged listener, one thing I can do is

• multi-task / divide my attention during a conversation

• re-state what I'm hearing said to me

• look at my phone during the conversation

Answer explanation

When a speaker is done talking, repeat their side back to them so that they know you really heard what they said.

Effective collaboration skills often include

• working to include everyone, choosing to make the activity enjoyable, taking the lead when able

• Ignoring others opinions and voices - doing only what you want

• Criticizing others' work instead of encouraging their participation

Most conflicts/disagreements can be resolved through positive communication. One strategy to use is

• interrupt others when they are speaking

• blame others for the conflict

• use "I statements" to say how you feel

Answer explanation

When people are accused, they either shut down or retaliate.  So always use gentler “I” statements instead of “you” statements.

You're upset with a classmate for throwing away some of your notes. How should you tell them?

• "How could you do something so horrible?"

• "You have no right to touch my things!"

• "That was really mean and thoughtless."

• "I feel upset because my notes were thrown away. Next time, please ask me first."

Answer explanation

Empathy is important because

• it plays a role in dictating our success in both personal and professional relationships

• it helps us better understand how others are feeling

• it helps us maintain our relationships and understand our friends better

• it is important for ALL of these reasons

Blaming, yelling, avoiding, and eye rolling are:

• great ideas for problem solving

• helpful during active listening

• common barriers to effective problem solving

• positive ways to make a new friend

We use Costa's levels to make sure that we are exercising our brains in different ways and at different levels.

• True

• False

Costa's level two questions use instructions like "Compare and Contrast kinetic energy to potential energy," which focus on the skill of _____.

• Gathering

• Processing

• Applying