Mock exam I

In the Shamrock structure:

• All core functions are externalized, except the operational tasks.

• Contract employees’ engagement is not important. 

• The core staff’s knowledge is essential to achieve competitive advantages.

The current HR approach states that:

• Training policies are an investment, not an expense.

• Organizational values, beliefs and behaviors do not affect employees’ engagement levels.

• Organizational success has its roots in generating high levels of top managers’ satisfaction.

Possible sources for information when conducting a job analysis process are:  

• Employees' résumés.

• Governmental recommendations.

• The organizational chart and reports from previous job analysis processes.

Choose the correct sentence:  

• The “balanced scorecard" is a scanning tool to analyze the external environment.

• The PESTLE analysis provides information about the external environment only.

• When conducting an internal analysis, potential competitors are not considered a threat.

The job analysis process can be useful for making:

• HR strategic decisions, such as defining compensation packages and designing training plans.

• Normative and qualitative decisions aimed to raise competitiveness among the members of our staff.

• Both answers are correct.

If a company is pursuing a diversification strategy, it should:

• Focus on innovation and the training of current employees.

• Recruit poorly qualified personnel, to pay lower salaries.

• Use quantitative outcomes and cost as control methods.

The main difference between Temp Agencies and outsourcing is:

• Outsourcing can only apply to equipment for hire.

• Outsourcing is good only for core activities, while Temp agencies' aren’t.

• Temp Agencies are for hiring personnel hours and outsourcing for full activities (complete processes).