Very General Review

What is one of the best practices that Sucar mentioned?

• Wait until 9 am to login

• Solve the case before 5 minutes

• Only have CF1 open

• Look for keywords

Answer explanation

That was easy...

Right?

"NEVER share, confirm, and/or deny account-specific info about another account" Which P Violation is this?

• P0

• P1

• P2

• P3

Answer explanation

You gotta focus!

Which are the correct KA's when a Cx wants access to a previous/older account? (2 answers)

• Account Access - Investigation & Checklist

• Account Access - Messaging

• Account Access - Investigation & Messaging

• Account Access - Messaging & Checklist

Answer explanation

Could be more confusing LOL

Complete the QT: Cash App {Invite Failed - _____ Pushback}

If a customer is unwilling to accept the information you’ve given them or you are unable to take further action without their cooperation, which is the best Workflow for the situation?

• Handling Pushback and Manager Escalations

• Final Resolve

• Messaging - Best Practices

• How to Escalate to AST & RD

Answer explanation

For those customers that we love!

Who is the person who sent the invite code?

• Inviter

• Invitee

In order to have a better TPH you must have...

• Your snippets organized

• Watch a movie while we are waiting for the Cx to respond

• Resolve cases before 5 minutes

• Be fully aware of time with an alarm or timer

Do we need all the correct information from Account B to proceed with the Account Access workflow?

• Yes, if Cx does not provide all the information we reject the access

• No, we asked this information in order to find the Account B

• 

Who is the person that receives the invite code?

• Invite

• Invitee

• Inviter

Which one is a "Non-Escalation Type"?

• Cash Risk {ATO NMI - After 3 Attempts}

• None of these are Non-Escalation Type

• Cash App {P2P Misdirected - Claim Denied}

• Cash App {Denylisted - New Account Pushback}