Cosmetology Chapter 4 Quiz Game

Effective human relations and skills build lasting client relationships, accelerate professional growth, and promote a positive work environment.

• a. marketing
• b. organizational
• c. communication
• d. technical

In cosmetology,____ is the cornerstone of success.

• a. customer service
• b. education and training
• c. management skills
• d. networking

An important practical step that promotes effective communication is to

• a. explain procedures in as much detail as possible
• b. have a written trail of records
• c. use nonverbal signals
• d. talk less and listen more

The act of successfully sharing information between two people, or groups of people, is known as

• a. reflective listening
• b. mirroring
• c. mutual respect
• d. effective communication

Every new client should complete a client also called a client questionnaire, consultation card, or health history form.

• a. financial statement
• b. intake form
• c. personal history
• d. liability assessment

The is the client's permanent progress record of services received and contains the results, formulations, products used during services, as well as any sensitivities or allergies.

• a. service record card
• b. client intake form
• c. client medical history
• d. client progress report

A client who prefers simple and sophisticated clothing, monochromatic colors, and no bright patterns may best be described as having a(n) style.

• a. modern
• b. old-fashioned
• c. classic
• d. clean

What verbal communication with a client assists in determining the client's needs and how to achieve the desired results?

• a. Client consultation
• b. Intake interview
• c. Scheduling call
• d. Personal assessment

When should a client consultation be performed?

• a. Before the first salon visit and service
• b. During each salon visit and service
• c. After each salon visit and service
• d. Whenever the client asks fbr it

What is a collection of photos and images of a stylish work that she or he can use during the consultation to assist a client in making decisions about style and color?

• a. Fashion magazine
• b. Trade show brochure
• c. Professional portfolio
• d. Swatch book