Review 5 The business 2 Intermediate B1+ ex 1--3

Most visitors to a ____don't actually buy anything, so simply having lots of ___doesn't mean there will be lots of sales.

• website, eyeballs

• browsers, databank

• website, approach

• web chats, search ads

In fact, if the site attracts visitors through paid___on Google or Yahoo, then bringing them actually costs money.

• website

• browsers

• approach

• search ads

Customer service reps answer customer questions via live____on the site.

• web chats

• browsers

• approach

• search ads

When a customer engages in live chat with a sales rep, the average ____in value.

• web chats

• eyeballs

• purchase

• search ads

But instead of real customer service reps, many smaller e-tailers use animated characters that draw on a ____of answers to commonly asked questions.

• databank

• eyeballs

• purchase

• search ads

E-tailers hope that the animated characters will turn ____into buyers.

• databank

• browsers

• purchase

• search ads

When someone is shopping at home, they have an ____of privacy.

• expectation

• browsers

• purchase

• search ads

Ted Martin, senior vice president for ____and operations at Overstock.com said: 'We are taking the conservative ____now, we don't want to be intrusive.

• expectation, browsers

• merchandising, approach

• purchase, browsers

• search ads, merchandising

Reserch shows that most online shoppers consider ___their navigation of a site without their___to be a ___of their ___

• tracking, consent, violation, privacy

• privacy, consent, tracking, violation

____a product on a search engine

• look up

• pay

• place

• click