Day 1 (validation, account types, unregistered payments

What information is the validation process?

• Validate the information

• Validate the email address

• Validate the identity

• Validate the bank

Do we need to request all the information of a card to validate the 3rd bucket?

• True

• False

Do we need to validate always the customer identity?

• True

• False

What is an unregistered Payment?

• When a customer makes payments without login

• when a customer use the paypal account

• when the customers use the bank

• when the customer pays in cash

What types of account we can find in our system?

• personal, business, wax, premier

• business, premier

• personal, business, wax, dcc, nla

• personal, business, cash, wax, dcc,nla

What information can we ask to find a unregistered payment?

• email,phone, ssn

• email, phone, bank/card information

• email, phone,address

• phone number, credit card information

• email, phone, bank/card information, transaction ID

If the account holder is not the one who's calling, what we need to do?

• disconnect the call

• validate the person and continue with the call

• request to speak with the AH and ask them for the permission

• ask them security questions