Support the Learning and development of teams and individuals

BSBHRM413 is the unit of competency called:

• build and maintain business relationships

• make presentations

• support the learning of teams and individuals

• apply communication strategies in the workplace

Kirkpatrick's model of training evaluation has four levels:

• reaction, learning, behaviour and results

• reaction, assessment, behaviour, measurable and results

• audience, behaviour competency

• specific, measurable, achievable and timely

Training for existing workers is often used for which of the following reasons:

• to increase the level of supervision

• to determine if some workers should be made redundant

• to keep skills up to date and to improve efficiency

• to explain the organisations policies

A training needs analysis is a method to determine:

• if a training need exists

• what training is required to fill the gap

• often highlights the subject matter to be covered during training

• all of the above

Competency standards refer to:

• a feeling of smug or uncritical satisfaction with oneself

• the skills required to perform your job

• the skills that a learning plan will produce in team members

• a set of benchmarks that outline the skills and knowledge required for success in the workplace

The learning method whereby a newly hired employee is instructed to follow and observe an experienced employee is called:

• job swapping

• job shadowing

• vestibule training

• self-study

When developing a learning plan, it is important to:

• purchase the cheapest training you can find

• discourage employees from contributing to their learning plan

• disregard the learner's self-evaluation

• consider resources and timeframes

This refers to an estimation of financial resources that is allocated for your learning plan:

• scope

• indirect costs

• direct costs

• budget

Brainstorming and mind mapping are examples of which type of learning activity:

• case studies

• dialogue simulations

• quizzes

• discussions

Jane is a kinaesthetic learner and would learn best with which type of learning activity:

• listening to a story

• role play

• reading lots of text

• writing lots of notes