Claudio and Luca - Rustico

RESILIENT means...

• being happy

• being positive

• not giving up

• motivating staff

Claudio and Luca own Rustico. They are entrepreneurs. What is an ENTREPRENEUR?

• Someone who works in a business

• Someone good at with money

• A manager

• Someone who takes a risk to start a business

Claudio is a good communicator. Which of these is NOT a skill to do with that?

• Good listener

• Good at explaining

• Can present info

• Paying the bills

Rustico has 8 restaurants. Why do they want to open a 9th?

• Everyone likes pizza

• To employ more staff

• So more people see Rustico in Sussex and it makes more revenue

• They are ambitious

What is the best way of describing good CUSTOMER SERVICE?

• Looking after customers

• Listening to customers, making them feel welcome, selling to them

• Making sure customers pay

• Being in every day to work

Claudio and Luca want to get more customers by using Facebook and Instagram. How good is Rustico at this?

• Good. Many customers come through Facebook

• Rustico has 1000 Facebook followers so they are doing well

• They have received one "like" on their last Facebook post. Not good!

• They don't use Facebook

The owners need the SKILL of running Rustico. Which is the BIGGEST cost they will have every month?

• RENT

• WAGES

• FOOD (Ingredients)

• POWER

How might the owners be CREATIVE?

• Paying the bills

• Praising staff for hard work

• Coming up with new dishes and pizzas for customers. Using social media

• Choosing new uniforms

What could the owners do if they their Facebook and Insta posts aren't working?

• Try to do more posts

• Stop using social media

• Ask for help from an expert

• Advertise in the paper

How many waiters are there in Rustico Hailsham?

• 5

• 7

• 9

• 11