test 1 LATAM 6

What was first: egg or chichen?

• the Omellete

• Egg

• Marriage bet Chicken & Rooster

• Chicken

... is helping customers to solve problems, teach/guide them how to use products & answering questions using processes.

• support channel

• customer service

• answer a phone call

• talk to a friend

Wich one is the main source of information for Telus agents?

• google.ca

• ask your supervisor

• OneSource

• ask a friendsesesefsadse

Where do our customers call from?

• Alaska

• All north America (CAN + USA + MEX)

• Canada & USA

• Canada

What D.O.B stands for?

• Do Own Businees

• Day Of Birth

• Data On Bold

• Dont Overuse Budget

how many digits a Canadian phone number has? (don't count +1)

• 8

• 9

• 10

• 11

Canadians have a zip code on their street addresses?

• true

• false

• only people in Quebec

Canadian territories are named as

• departments

• states

• provinces

• regions

what are the BP Best Practices?best

• some practices that aren't mandatories

• ways to sound like a robot

• way to engage customer as a friend of mine

• the method with statements we need to follow during customer's interaction

what is BIB plan?

• Better International Boundle

• its the international number for identification

• a piece of plastic to identify people

• Bring It Back