March MSV

In Bosta Box, The cost of each 100 gram differs according to the type of product

• True

• False

Answer explanation

The cost of each 100 gram differs according to the shipping country and the type of product

To submit compensation, you should put the ticket ID, Compensation type only

• True

• False

The business can track his material order form ....

• Orders - Shipping orders

• cannot track it from his dashboard

• Packaging - Track

• Shop - Track

Business (Smart Phones) contact us on 11 of March to make a complaint about a damaged order he refused to receive it from the star on 7 March

• Advise him that he Exceed the agreed SLA

• Edudate him to asign the investigation ticket form his dashboard

• Raised an investigation ticket form your side

• Advise the business that he will receive the investigation response via his email

The business is asking to make the star deliver the order at 2 PM,

You should ...

^{(Choose all the correct answers)}

• Create a closed ticket to the hub.

• Advise the business that we will try to make it

• Add it to the delivery note

• Don't create ticket to the hub

The customer said that the star already collects the order for the consignee.

you should ...

• Raise a ticket to the investigation team

• Raise a ticket to the concern Hub

• Raise a ticket to the delivey experince team

The proof of delivery will be available on the business dashboard & the admin dashboard

• True

• False

Business (Latoya shop) reached us at 4 PM and said that the star didn't show up yet

You should...

^{(Choose all the correct answers)}

• Advise him that order still within SLA

• Raise a ticket to the Hub

• Advise that the cut off time is 2 PM

• Raise a ticket to the FM

Answer explanation

Ramadan Working hours:

Pickup cut off time is 2 PM

The business (ElDokan) tier is bronze, he reaches us to create a CRP order with a refund

we will advise...

^{(Choose all correct answers)}

• Advise the merchant that if he exceeded the 200 shipments we will add the option to his account

• Advise him that it is not available now

• Advise the merchant that after he Exceeded the 200 shipments and got an AM, the AM can add the option to the merchant account

• Advise him that he can make the refund through the E-Wallets

To make a bosta box order the business has to

• Upload his national ID

• Get his Bosta box address

• Calculate the shipping fees

• Choose the product type

• All of the above