QUIZ CHAPTER 6 & 7

_________ is an unofficial channel of communication that is neither authorized nor supported by the organization.

• Grapewine

• Grapeseed

• Grapevine

• Grapevime

The grapevine motto: Good information passes among people fairly rapidly—bad information, even (a)   !”

ALL OF THE FOLLOWING ARE THE ELEMENTS OF COMMUNICATION PROCESS EXCEPT:

• Noise

• Channel

• Feedback

• Recording

Sarah knew about the affair between her boss and the new secretary, Tasha. So she plans to tell and spread this hot issue to everyone in the organization. Sarah is trying to deliver informal communication through a (a)   . (hint: types )

Please draw a diagram of probability chain.

Ali not able to understand what the Japanese's foreigner trying to say in their mother tongue language. Which barriers of communication occurs in this situation ?

• Poor listening

• Language problems

• Trust and credibility

• Noise

What is upward communication?

Mr Tan plans to give bonus to his employees in january next year due to excellent performances throughtout this year. Mr Tan has informed it to his middle managers . Next, the middle managers delivered it to all the employees. This situation involved in _________ communication

• downward

• upward

• backward

• horizontal

All of the following are the benefits of leadership EXCEPT:

• Encourage teamwork

• Enhance employee's motivation

• Provide guidance

• Reduce employee's productivity

(a)   is a person with managerial and personal power who can influence others to perform actions beyond those that could be dictated by those persons’ formal (position) authority alone.