Letter of Complaint

In a Letter of Complaint, which part comes first?

• Salutation

• Sender's Address

• Recipient's Address

• Complimentary close

Select the option that shows a salutation

• Kind Regards,

• Dear

• Dear Sir/Madam

• Constant, St. George

Select the correct order when writing a Letter of Complaint

• Salutation,Heading, Inside Address, Body, Complimentary close

• Complimentary close, Salutation, Heading, Body, Inside Address

• Heading, Inside Address, Salutation, Body, Complimentary close

• Body, Heading, Inside address, Salutation, Complimentary close

What must be included by the Sender's Address?

• Date

• Sender's Name

• Recipient's Job Title

• Contact Number

What is a Letter of Complaint?

• A letter written to inform a company about enjoying their service.

• A letter written to tell a friend about the problems you have with a company.

• A letter written to apply for a job

• A letter written to report to a company about the bad experiences you had.

The purpose of a Letter of Complaint is to express dissatisfaction or a negative opinion.

• True

• False

What do you put in the first paragraph?

• Details on the problem

• Solutions

• Reason for the letter

The second Paragraph should include what can be done to solve the problem.

• True

• False

The Recipient's address should ONLY have the company name and address.

• False

• True

Where should the complimentary close go in a Letter of Complaint?

• In the third paragraph of the body

• By the Inside Address

• Immediately after the Salutation

• At the end of the letter