Pre Test Service Excellent,Greeting Grooming,Handling Komplain

Pre Test Service Excellent,Greeting Grooming,Handling Komplain

Professional Development

•

26 Qs

quiz-placeholder

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Pre Test Service Excellent,Greeting Grooming,Handling Komplain

Pre Test Service Excellent,Greeting Grooming,Handling Komplain

Assessment

Quiz

•

Other

•

Professional Development

•

Practice Problem

•

Hard

Created by

Lira Medika

Used 18+ times

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26 questions

Show all answers

1.

MULTIPLE CHOICE QUESTION

10 sec • 1 pt

Pelanggan adalah...

Seseorang yang membeli produk atau jasa, termasuk klien bisnis ke bisnis lainnya secara berkelanjutan

Ia yang menginginkan pelayanan

Ia yang membutuhkan pengakuan

Selalu membeli produk dalam satu waktu

2.

MULTIPLE CHOICE QUESTION

10 sec • 1 pt

Hal yang di inginkan oleh pelanggan adalah...

Pengakuan

Keberadaan

Kepuasan

Pelayanan

3.

MULTIPLE CHOICE QUESTION

10 sec • 1 pt

Tren kepuasan pelanggan dijaman sekarang adalah...

Orientasi Teknologi

Orientasi Produk

Orientasi Pelayanan

Orientasi Hubungan

4.

MULTIPLE CHOICE QUESTION

10 sec • 1 pt

Berikut beberapa keuntungan apabila pelanggan loyal terhadap anda, kecuali...

repeat order

rekomendasi

stabilitas

efisiensi

5.

MULTIPLE CHOICE QUESTION

10 sec • 1 pt

Berikut adalah tahapan untuk mengubah komplain ke hadiah, Kecuali...

Kenali sumber komplain

Menangani komplain

Memfasilitasi komplain

Membiarkan komplain

6.

MULTIPLE CHOICE QUESTION

10 sec • 1 pt

Sumber komplain adalah, kecuali...

Komplain Produk

Komplain Proses

Komplain People

Komplain Price

7.

MULTIPLE CHOICE QUESTION

30 sec • 1 pt

Menangani Komplain adalah...

Respect

Trust

Listen

Persuation

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