SMB Quiz 2

Miss Lee is calling to request for a funds transfer from her business to her personal account today (Friday) at 1:30 ET in the afternoon. When will the funds be credited to her personal account?

• Immediate

• The next business day

• Same day

Mr. Reyes requested for a new hard token yesterday, he was informed that it will be sent out to his mailing address in on file within 1-2 business days. He's calling back to know as to what courier will deliver the token to his address in California.

• USPS

• US Mail

• UPS

Mr. Doe is calling because he's trying to send a wire transfer using a (hard) token. Since this is his first time sending a wire transfer, he doesn't know as to how he can complete the transfer whenever he's already in the "Approve the Request" Page. What instructions below you should follow when walking the client through?

• Enter Log in Password in the Password field > Press and hold Esig1 > enter last six digits of the account number > press and hold again esig1 > enter six digits code in the Token field > click submit

• Enter Log in Password in the Password field > Press and hold Esig1 until the dash displays > enter last six digits of the beneficiary's account number > press and hold again esig1 > enter six digits code in the Token field > click submit

• Enter Log in Password in the Password field > Generate OTP1 and enter six digits code in the Token field > click submit

Citibusiness trained associates can use the procedure Transferring Funds: Citibusiness and CitiEscrow for the Eligible Accounts, EXCEPT:

• Between Citibusiness Streamlined checking account and Consumer Access Account

• Between Citibusiness Money Market account and Consumer Checking Account

• Between Citibusiness Money Market account and Security Deposit Account

Ms Cruz opened his business Flexible checking account last 3 months at the branch in New York. He is calling to know as to how he can avoid the monthly service fee of $30 on his account?

• No Minimum Balance Required

• Should maintain average monthly collected balance of $10000

• Should maintain average monthly collected balance of $50000

Mr Smith is calling to register his new hard token for the first time. What steps you should follow to walk Mr. Smith through?

• Go to Citibusiness online website > enter BA code > enter user ID > enter password >press & hold OTP2 > click register token

• Go to Citibusiness online website > enter user ID > enter temporary password > leave token field blank > click register token

• Go to Citibusiness online website > enter Business name > enter BA code > enter user ID > enter temporary password > leave token field blank > click sign on

Below are the features you should take note when registering and signing on with hard token, EXCEPT:

• Hard token serial numbers are on the back o the token and also on the token letter.

• Without a token, CBUSOL users are not able to log on.

• Without a token, check images and statements cannot be viewed.

Below are the guidelines in setting up CBUSOL Bill Payment, EXCEPT:

• Only the client can enroll, set up, or change a CBUSOL payment

• CBUSOL users (Non-signers) can add, change, or delete a payee.

• Over the phone customer associates can place a Bill Payment Investigation for the client.

Mr.Dela Cruz is a System Admin level 6 user but not an account signer. He's calling to set-up a transfer on their linked accounts from business to personal checking account using CBUSOL. What could be the reason why he can't see the personal checking acct under the transfer option even though he is an admin level 6?

• because personal account is not eligible

• because he's not the private user in r3 in the personal account

• because he's not the signer on the business account

Authorized bookkeepers may request the following below, EXCEPT:

• Fee reversal

• Stop payment

• Checkbooks order