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Outage & FTTH & IVR

Authored by Samir Ahmed

Professional Development

1st Grade

10 Questions

Used 5+ times

Outage & FTTH & IVR
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1.

MULTIPLE CHOICE QUESTION

30 sec • 1 pt

 SLA From Order status ( Home Visit Dispatch  ) Will be : 

5 WD

3 WD

2 WD

2.

MULTIPLE CHOICE QUESTION

30 sec • 1 pt

Indigo FMC is available to migrate to “Hayat karima”

FALSE

TRUE

3.

MULTIPLE CHOICE QUESTION

30 sec • 1 pt

In case CST is eligible and refused to create the order for him You will Create  SR and mention his refusal in the service content or eligible but suspended 

FBB Non Tech follow up->FTTH Migration->Check CPE SN Informed

FBB Non Tech Inquiry--FTTH Migration--Transfer to Premium Q

FBB Non Tech Inquiry--Offers and Campaigns--FTTH Migration

4.

MULTIPLE CHOICE QUESTION

30 sec • 1 pt

Which Tool Can make Migration From Adsl To FTTH Service ?

Matrix 

BSS

OM Tool

5.

MULTIPLE CHOICE QUESTION

30 sec • 1 pt

Customer has Planned Outage (Down ) and call us after estimated time And Has Data Down Case ,, your action is :

Inform CST outage script  

Renew SLA and create IR 

Handle case  normally

6.

MULTIPLE CHOICE QUESTION

30 sec • 1 pt

In case customer follow up after the wrap up ,, your action is :

CCA will Re-troubleshoot with customer 

Transfer customer  to IVR 

CCA will continue the troubleshooting which exist on iReport

7.

MULTIPLE CHOICE QUESTION

30 sec • 1 pt

Outages that related to Specific port or frame ,, SLA is : 

1 day 

5 working days.

5  days.

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