SLA From Order status ( Home Visit Dispatch ) Will be :

Outage & FTTH & IVR

Quiz
•
Professional Development
•
1st Grade
•
Hard
Samir Ahmed
Used 5+ times
FREE Resource
10 questions
Show all answers
1.
MULTIPLE CHOICE QUESTION
30 sec • 1 pt
5 WD
3 WD
2 WD
2.
MULTIPLE CHOICE QUESTION
30 sec • 1 pt
Indigo FMC is available to migrate to “Hayat karima”
FALSE
TRUE
3.
MULTIPLE CHOICE QUESTION
30 sec • 1 pt
In case CST is eligible and refused to create the order for him You will Create SR and mention his refusal in the service content or eligible but suspended
FBB Non Tech follow up->FTTH Migration->Check CPE SN Informed
FBB Non Tech Inquiry--FTTH Migration--Transfer to Premium Q
FBB Non Tech Inquiry--Offers and Campaigns--FTTH Migration
4.
MULTIPLE CHOICE QUESTION
30 sec • 1 pt
Which Tool Can make Migration From Adsl To FTTH Service ?
Matrix
BSS
OM Tool
5.
MULTIPLE CHOICE QUESTION
30 sec • 1 pt
Customer has Planned Outage (Down ) and call us after estimated time And Has Data Down Case ,, your action is :
Inform CST outage script
Renew SLA and create IR
Handle case normally
6.
MULTIPLE CHOICE QUESTION
30 sec • 1 pt
In case customer follow up after the wrap up ,, your action is :
CCA will Re-troubleshoot with customer
Transfer customer to IVR
CCA will continue the troubleshooting which exist on iReport
7.
MULTIPLE CHOICE QUESTION
30 sec • 1 pt
Outages that related to Specific port or frame ,, SLA is :
1 day
5 working days.
5 days.
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