FPL Tata - Sales Process - 2

What is the Method used for Handling Objections ?

• 1 A

• 2 A

• 3 A

• 4A

• 5 A

What is the first Step in Handling Objections ?

• Acknowledge

• Ask

• Agree

• Allow

What is the Second Step in Handling Objections ?

• Acknowledge

• Ask

• Agree

• Allow

What is the Third Step in Handling Objections ?

• Acknowledge

• Ask

• Agree

• Allow

In Case of absenteeism of CA, _____ to at least follow up on Hot / Warm Leads at least for the day ?

• Colleague

• TL

• SM

• CXM

• Tele Caller

What are the Key Features of My Leads Analytics Application ?

• 1. Dashboard

  2. Activities Management

  3. Integrated with CRM

  4. Team Mapping

  5. Communication

• 1. Scoreboard

  2. Activities Management

  3. Integration

  4. Tele Calling Mapping

  5. Collaboration

• 1. Testboard

  2. Test Drive Management

  3. Integrated with CRM

  4. Vehicle Mapping

  5. Consultation

• 1. Target for the year

  2. Activities Management

  3. Integrated with Test Drives

  4. Team Mapping

  5. Enquiry Sources

• All of the Above

What is the New Lead Management App is called _______ ?

• Myleads App

• MyCRM

• My Guide

• Myperformance App

• All of the above

When does the Delivery Executive should check the condition of the vehicle as per Sales Operating Process ?

• D - 1

• D - 2

• D + 2

• D + 1

• All of the Above

When does the vehicle should be ready for delivery with Accessories, VAS, Paperwork (RTO & Insurance) ?

• D -1

• D - 2

• D - 3

• D - 4

What is BVT ?

• Booked Vehicle Tracker

• Basic Vehicle Test

• Before Vehicle Test

• Booked Vehicle Team