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Effective Communication in a Workplace

Authored by Nur Hidayah

English

University

Used 1+ times

Effective Communication in a Workplace
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6 questions

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1.

MULTIPLE CHOICE QUESTION

45 sec • 1 pt

1.  Mary is resigning from her job. What is the best way to inform her boss?

  Text her supervisor.

   Speak to her supervisor in person.

   Send a group email to the entire company.

  Leave a sticky note on her supervisor’s desk.

2.

MULTIPLE CHOICE QUESTION

45 sec • 1 pt

  Amran works in a sporting goods store. What is the best way to answer the store’s phone on a busy day?

   Please hold.

Can I call you back later?

RTT Store. What do you need?

Thanks for calling RTT. This is Amran. Can you please hold for a moment?

 

3.

MULTIPLE CHOICE QUESTION

30 sec • 1 pt

Maria is careful about how she communicates with people at work. Which is an example of positive non-verbal communication?

Smiling and nodding

   Asking and answering questions

Crossing her arms and sighing

Rolling her eyes and frowning

4.

MULTIPLE CHOICE QUESTION

30 sec • 1 pt

Zul is a computer technician. An older customer is asking the same question repeatedly. What should Zoe do?

  Sigh and roll her eyes.

  Interrupt the customer and say “I don’t know”.

   Tell the customer “You already asked that question”.

  Try different words, ways or a demonstration to answer.

5.

MULTIPLE CHOICE QUESTION

30 sec • 1 pt

  Suhaimi is unhappy with his performance review and salary. She schedules a face-to-face meeting with her supervisor. Which of the following should she also do?

Remain calm, poised and focused.

  Plan to meet in a quiet place away from her co-workers.

Ask her supervisor for specific feedback examples and improvement ideas.

  All of the above.

6.

MULTIPLE CHOICE QUESTION

30 sec • 1 pt

  Khairul is participating in a conversation. Which of the following demonstrates good listening skills?

   Looking around the room.

   Nodding and making eye contact.

   Checking her phone for text messages.

Interrupting the person to ask questions.

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