Effective Communication in a Workplace

1.  Mary is resigning from her job. What is the best way to inform her boss?

•   Text her supervisor.

•    Speak to her supervisor in person.

•    Send a group email to the entire company.

•   Leave a sticky note on her supervisor’s desk.

  Amran works in a sporting goods store. What is the best way to answer the store’s phone on a busy day?

•    Please hold.

• Can I call you back later?

• RTT Store. What do you need?

• Thanks for calling RTT. This is Amran. Can you please hold for a moment?

   

Maria is careful about how she communicates with people at work. Which is an example of positive non-verbal communication?

• Smiling and nodding

•    Asking and answering questions

• Crossing her arms and sighing

• Rolling her eyes and frowning

Zul is a computer technician. An older customer is asking the same question repeatedly. What should Zoe do?

•   Sigh and roll her eyes.

•   Interrupt the customer and say “I don’t know”.

•    Tell the customer “You already asked that question”.

•   Try different words, ways or a demonstration to answer.

  Suhaimi is unhappy with his performance review and salary. She schedules a face-to-face meeting with her supervisor. Which of the following should she also do?

• Remain calm, poised and focused.

•   Plan to meet in a quiet place away from her co-workers.

• Ask her supervisor for specific feedback examples and improvement ideas.

•   All of the above.

  Khairul is participating in a conversation. Which of the following demonstrates good listening skills?

•    Looking around the room.

•    Nodding and making eye contact.

•    Checking her phone for text messages.

• Interrupting the person to ask questions.