I/O ch9 and 10

An internal force that drives a worker to perform well is:

• job satisfaction

• ego needs

• safety needs

• motivation

_____ determines whether a person can do the job properly and ____ determines whether that person will do it properly.

• Satisfaction / motivation

• Ability / satisfaction

• Ability / motivation

• Motivation / satisfaction

Consistency theory states that there is a relationship between work motivation and:

• self-esteem

• perceived fairness

• expectancy

• salary

Janice sends all of her new employees to a self-esteem workshop. She must believe in ______.

• consistency theory

• equity theory

• expectancy theory

• social learning theory

Employees with a high need for _______ are motivated by jobs that are challenging and over which they have some control.

• authority

• power

• achievement

• affiliation

According to two-factor theory, ____ is an example of a hygiene factor.

• growth

• control

• responsibility

• pay

Andrew assigns tasks that are challenging, yet achievable and specifically tells employees what he expects from them. It sounds like Andrew believes in:

• providing feedback

• the Pygmalion effect

• intrinsic motivation theory

• goal setting theory

Matt constantly posts charts and graphs indicating the latest production statistics. Matt seems to believe in:

• providing feedback

• the Pygmalion effect

• intrinsic motivation theory

• goal setting theory

Feedback is most effective when it focuses on an employee’s ______ and the supervisor explains how the behavior impacts _____ .

• behavior / others

• personality / the employee

• behavior / the employee

• personality / others

Which of the following types of rewards has been shown not to increase performance?

• Financial

• Non-financial

• Social

• All three can increase performance