SK Calibration W14

Jira, Comments, QT added:

• Yes

• Close

• Missed

• N/A

Answer explanation

The QT to use in this case since the customer wanted to know the status of a wire  was Cash App {Direct Deposit- Wire Transfers - Not Received} 

Complaint:

• Yes

• Close

• Missed

• N/A

Post notes:

• Yes

• Close

• Missed

• N/A

Asked appropriate questions:

• Yes

• Close

• Missed

• N/A

Used resources to drive appropriate resolution:

• Yes

• Close

• Missed

• N/A

Followed workflow and actions:

• Yes

• Close

• Missed

• N/A

Accurate account details:

• Yes

• Close

• Missed

• N/A

Accurate terminology:

• Yes

• Close

• Missed

• N/A

Accurate expectations:

• Yes

• Close

• Missed

• N/A

Complete Explanation:

• Yes

• Close

• Missed

• N/A