SK Calibration W14
Authored by Jenny Flores
Professional Development
3rd Grade
Used 1+ times
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18 questions
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1.
MULTIPLE CHOICE QUESTION
10 sec • 5 pts
Jira, Comments, QT added:
Yes
Close
Missed
N/A
Answer explanation
The QT to use in this case since the customer wanted to know the status of a wire was Cash App {Direct Deposit- Wire Transfers - Not Received}
2.
MULTIPLE CHOICE QUESTION
10 sec • 4 pts
Complaint:
Yes
Close
Missed
N/A
3.
MULTIPLE CHOICE QUESTION
10 sec • 1 pt
Post notes:
Yes
Close
Missed
N/A
4.
MULTIPLE CHOICE QUESTION
10 sec • 1 pt
Asked appropriate questions:
Yes
Close
Missed
N/A
5.
MULTIPLE CHOICE QUESTION
10 sec • 3 pts
Used resources to drive appropriate resolution:
Yes
Close
Missed
N/A
6.
MULTIPLE CHOICE QUESTION
10 sec • 1 pt
Followed workflow and actions:
Yes
Close
Missed
N/A
7.
MULTIPLE CHOICE QUESTION
10 sec • 3 pts
Accurate account details:
Yes
Close
Missed
N/A
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