ch 8 quiz

​Listening to another person in a way that indicates concern is:

• ​Not the role of the case worker

• ​Distracting to the client

• ​An important part of the healing process

• ​A roadblock to communication

​Reflective listening in a therapeutic setting:

• ​Allows the clinician to offer advice or solutions

• ​Is a roadblock to communication

• ​Often creates misperceptions

• ​Is empathetic and the most useful kind of response

​The following is an example of a correct, empathetic response to a client who has wrecked a new car:

• ​”Well, what happened?”​

• ​“It sounds like you’re blaming yourself for this.”

• ​“There are just too many drivers on the road.”

• ​“You can’t daydream when you’re driving.”

​The following is an example of an inadequate response to a client who is expressing her feelings about a family member’s sudden death:

• ​”It sounds like you are devastated.”

• ​“That must have been a shock!”

• ​“That must have been so difficult for you.”

• ​“We just have to look on the bright side.”

​In order to respond adequately to the client’s underlying emotions, skilled listeners should:

• ​Stay with clients until their emotions are drained off

• ​Stay with their clients until the client cries

• ​Offer suggestions from their own similar experiences

• ​Receive more information by saying more

​In order to respond adequately to the content of what the client is saying, a skilled listener should:

• ​Verify that the client is telling the truth

• ​Provide advice to the client

• ​Check the accuracy of the information he or she heard

• ​Listen for changes in the facts of the story for signs of lying

Rephrasing the facts that the client gives so that the client hears them again can:

• ​Allow unpleasant memories that the client may have blocked to surface​

• ​Reveal whether or not the client is lying

• ​Be a way of responding to the client’s feelings

• ​Create an atmosphere of distrust between the worker and the client

​The self-acceptance that the client gains through the worker’s reflective listening can be a catalyst for:

• ​Being corrected by the client

• ​Heightened emotions on the part of the client

• ​Defensiveness on the part of the client

• ​Change and growth on the part of the client

​Reflective listening gives clients the feeling that:

• ​They are indeed in a crisis situation

• ​They are truly being heard and understood

• ​The worker is avoiding arriving at a solution to their problem

• ​The clinician is being repetitive

​It is important for the clinician to avoid the following mistake during the interview with the client:

• ​Staying too long on the reflective listening phase of the interview

• ​Rushing to the solution phase of the interview

• ​Asking open-ended questions

• ​Giving too many I-messages