Salesforce Configuration & Setup

A user’s Object access is determined by…

• Roles & Role Hierarchy

• Profiles & Permission Sets

• Org Wide Defaults

• Team Access

Which of these is not a real Salesforce Team?

• Case Team

• Opportunity Team

• Lead Team

• Account Team

The Salesforce Administrator is trying to create a new User in the Salesforce Org. However, they have encountered the error message that the value must be unique across all Salesforce Orgs.

Which Field has cause the error message?

• Last Name

• Username

• Alias

• Email Address

Get Force Certified have configured Business Hours to ensure better customer service. Which of these Salesforce features are affected by Business Hours? (Select 2)

• Escalation Rules

• Entitlement Processes

• Case Assignment Rules

• Support Process

Which of these statements is false regarding Organization Wide Defaults?

• Can be used in conjunction with the role hierarchy to open up record access

• Can be set for Internal Users and External Users separately

• Override a user’s profile settings

• Set the baseline level of record access for users

• Have various levels of access including Private, Public Read Only, and Public Read/Write

A user is looking to customize a table list view to make it more accessible and valuable for themselves. Which of the below is not a valid option when customizing a table list view?

• Adding a chart for a graphical display of the records in the list view

• Applying filters to ensure only relevant records are displayed

• Adding a sidebar to allow for faster navigation between records

• Customizing the columns to see more relevant information

One of the Users at Get Force Certified is trying to customize the Navigation Bar for a Custom App that has been built for them by the Salesforce Administrator, but they are unable to do so.  Which of the below could be a cause? (Select 2)

• User Interface Settings

• Organization Wide Default Settings

• Profile Settings

• Role Settings

• App Settings