Buổi 5: Quality Management

What is Quality?

• Quality is a product with defect free
• Quality is Conformance with requirements and Fitness for use
• Quality is a set of inherent characteristics fulfills requirements
• None of them

What are the characteristic of quality as by producer view

• Do it the right thing
• Do it the right way
• Do it on time without exceeding cost
• All of above

What are the characteristic of quality as by Customer view?

• Receiving the right product for their use
• Being satisfied that their needs have been met
• Being treated with integrity, courtesy and respect
• All of above

What are key factors impacting the quality of product & service?

• Process, Technology, project team
• Technology, People, Procedures
• Process, Technology, People
• Process, People, Equipment

Who is responsible for Quality?

• Everyone, not include Top Management
• Team member
• Everyone, including Top Management
• None of them

Project Quality Management must address the __________ of the project and the __________ of the project

• Deliverables, Scope
• Planning, Execution
• Management, Deliverables
• Customer, Team

Perform Quality Assurance includes what quality activity?

• Inspection for prevention
• Management responsibility
• Customer satisfaction
• Continuous process improvement

All the following are tools and techniques of Control Quality except

• Inspection
• Cost of quality
• Histogram
• Cause and effect diagram

All the following result from quality audits except:

• Determination of whether project activities comply with organizational policies
• Improved processes to increase productivity
• Creation of quality metrics
• Confirmation of the implementation of approved change requests

The Pareto concept refers to:

• the probability that a product will be functional when used.
• A large percent (say 80%) of the problems being caused by a small percent (say 20%) of the factors.
• Competitive benchmarking.
• Quality at the source