Contact Expectations & Segmentation Review

You must make voice-to-voice contact on ALL non-auto assigned Super-Fast Path Claims

• Yes

• No

• Unsure

Super-Fast Path claims should be set to the

• Policy Limit

• Most Probable Final Outcome

• Default Amount

How many attempts are required to contact the EIP if you are unable to reach the customer the first time?

• 1

• 2

• 3

• 4

If you unable to make voice-to-voice contact, emailing, texting and using the CQ are other acceptable methods to contact the customer.

• Yes

• No

• Unsure

Reserves for Minor claims should be set to the

• Default Amount

• Policy Limit

• Most Probable Final Outcome

Any Medical exposure with a coverage issue should be segmented to.....

• Super-Fast Path

• Minor

• Moderate

If you are reasonably certain bills will exhaust the policy limit quickly, the exposure should be segmented to....

• Super-Fast Path

• Minor

• Moderate

Exposures with minor injuries and limited treatment should be segmented to...

• Super-Fast Path

• Minor

• Moderate

Moderate claims should be reserved at the

• Default Amount

• Most Probable Final Outcome

• Policy Limit