BPOD Measure What Matters

Can you play Quizziz?

• No, First time

• Yes, I can

• Too Slow

• Too Fast

Who is responsible for the metrics?

• Account Manager

• The Squad

• The Squad Lead

• The Tribe Leader

Why are "red metrics" good?

• Red is a nice color especially during holiday season

• When you have red metrics, you know you'll be fired

• They help the squad to find process improvement opportunity

• Red is the new black

Which one is NOT an accelerate metric?

• Cost per transactions

• Mood Marbles

• Cycle time

• The age of the ticket

What is cycle time?

• The time between the Iteration zero and the Iteration 1

• Time between a request creation and completion

• How much time I need to close an open request

• The time I need to go to the office by bike

How do we capture Employee Engagement?

• Squad lead should ask them every day if they are happy

• Using Mood marble

• By bringing them pastries

• Asking for a thumbs up at the end of the day

How are we going to ask for Account Manager/client feedback?

• Asking via email with the help of a template

• Using Net Promoter Score (NPS)

• Calling them by phone

• Sending the link for their mood marble

Measurements should focus on processes

• Myth

• Fact