Communicating for Success

During the client consultation, be prepared with certain items, including:

• pictures of yourself

• your diploma

• the salon's tardiness policy

• styling books

Transmitting information through symbols, gestures, or behaviors is called:

• rituals

• text message

• communication

• sign language

When you communicate, you engage in all of the following processes except:

• receiving messages

• meditation

• establishing relationships

• sending messages

An important first step in communicating with your client is:

• clarification of their needs

• advising

• making a sale

• giving your opinion

Repeating back to the client in your own words what you think he/she is telling you is called:

• repetition

• reflective listening

• mimicking

• impersonation

To determine the results your client is looking for, set aside time at the beginning of each appointment for a:

• gossip session

• gripe session

• client consultation

• personal discussion

A person who prefers elegant, sophisticated clothing is categorized as having:

• a lack of imagination

• high expectations

• a classic style

• a large budget

A client with young children who is not working outside the home will most likely choose:

• a layered look

• a dramatic look

• a low maintenance hairstyle

• short hair

Keeping thorough, accurate consultation cards for your clients helps:

• with reminder cards

• when you meet a new client

• build good client relationships

• keep your day on schedule

When scheduling a new client:

• run a credit check

• allow extra time for a consultation

• call to be sure they are coming

• require payment before the service