Performance and Constructive Feedback

Which of the following are the benefits of feedback? Select all that apply

• Reinforce good performance

• Poor performance corrected

• Provide steps for improvement

• Encourage self-reflection

Which of the following models describe two sided discussion and includes improvement plan (May take additional time)?

• ENCORE Model

• ARCH Model

• AETNA Model

• AREHT Model

Facilitative questioning helps learner reflect and encourages interaction.

• True

• False

Which of the following softens blow of corrective feedback and corrective feedback may be “diluted”?

• ARCH model

• Sandwich method

• Pendleton 4-step method

Which of the following is a two sided discussion

that may cause manager to refrain from addressing areas not brought up by learner (Does not include steps for improvement)?

• Sandwich method

• Pendleton 4-step method

• ARCH model

Which is one of the cornerstones of effective management?

• Verbal warnings

• Informal warnings

• Feedback

• Coaching

ALL of the following are TRUE about feedback, EXCEPT?

• Timely

• More frequent and informal

• Neutral

• More reflective of overall

Which of the following is TRUE about Evaluation? Select all that apply

• Should reference feedback given during rotation

• More reflective of overall performance

• Assesses a specific task or skill

• More frequent and informal

• Judgement of individual’s successful achievement of goals

Which of the following is TRUE about Feedback? Select all that apply

• Reflective of overall performance

• Assesses specific task/skill

• More frequent and informal

• Judgement of individual’s successfulachievement of goals

Which of the following is TRUE about Effective Feedback?

• Focus on behaviors (2-3), not personal t-raits

• Focus on personal traits

• More reflective of overall performance

• Judgement of achievement of goals