Orders And Executions

On which platform we can see clients order details and history in case of order issue complaint.

• Jira
• MTM and BO reporting
• Confluence
• SaleForce

Details required to check clients order details?

• Log files
• Clients account number and order number

What is Slippage and when it occurs?

• Slippage is used to determine the order execution price.
• Slippage is the difference between the requested order and its execution price. Usually, slippage might happen during volatility in the market.

Select the correct pending orders mentioned below.

• Take Profit/Stoploss
• Stop out
• Buy Stop/Sell Stop
• Buy Limit/ Sell Limit

The client claims that his "Sell order" was not closed at SL price he requested. After ownership verification which prices do we need to check to determine if the order was closed on SL price correctly?

• Match closing Ask price and SL price

• Match closing Bid price and SL price

If the client's order is closed by comment SO. What is the reason of the comment?

• Client manually closed the order
• Client's order was closed automatically by Stop Loss price.
• Client's order was closed automatically by Stop out.

Log files is necessary to escalate a Stop out complaint.

• True
• False

Client came on live chat and requested the support to close the his running orders. Can CSE complete the clients request by closing the clients order?

• Yes, Support can close the order after verifying the client account ownership.
• No, Client needs to close the order themselves.
• No, Client needs to request is via email for us to complete the request.
• Yes, We can escalate the case to SL to close the clients orders.

In which instruments Gap Level regulation is not applicable?

• Forex
• Cryptocurrencies
• Stocks
• Metal

During the time of High Margin Requirement order opened before the HMR margin is automatically recalculated.

• True
• False