ENG-101 Week 1

Physical barriers to listening include only environmentally produced noises.

• True

• False

Tom wants to make sure that his posture during his upcoming interview affirms his interest in the position. To accomplish this, he should lean slightly forward, sit erectly, and maintain eye contact.

• True

• False

1.       Psychological barriers to listening include hearing disabilities, poor acoustics, and noisy surroundings.

• True

• False

1.       Which of the following statements is an accurate description of nonverbal communication?

• Nonverbal communication comprises very little of a message that is sent or received.

• When verbal and nonverbal messages contradict, receivers believe that the verbal message is more accurate.

• Meanings of nonverbal behaviors are often influenced by the communication context and by one's culture.

• Nonverbal communication applies to only intended messages.

Communication skills _____.

• are not as important as technical skills for career success

• are not necessary in today's competitive job market

• are ranked by recruiters at the top of qualities they most desire in job seekers

• cannot be learned; they are innate

Which of the following sentences is an accurate statement about listening?

• Very few management problems are related to listening.

• The average person remembers nearly three quarters of what s/he hears following a 10-minute presentation.

• We misinterpret, misunderstand, or change very little of what we hear.

• Most people are not very good listeners.

Among the five most desirable attributes in job seekers - management, leadership, problem-solving skills, written and oral communication, and teamwork - which one ranked first?

• leadership

• management

• written and oral communication

• teamwork skills

The lag time between the speed with which listeners process words per minute (450) and the speed at which speakers talk (about 125 to 175 words per minute) is called the _____.

• speech-thought differential

• mind gap

• listening gap

• speaking distinction

Which of the following is a psychological barrier to listening?

• hearing disabilities

• poor acoustics

• noisy surroundings

• personal values

The combination of communication, logical reasoning, criticial-thinking, teamwork, and management skills used to be referred to as soft skills, but now are being referred to instead as interpersonal skills or _____.

• statistical skills

• emotional skills

• professional skills

• executive skills