CC Diamond Program

CC Diamond Program

Professional Development

10 Qs

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CC Diamond Program

CC Diamond Program

Assessment

Quiz

Education

Professional Development

Practice Problem

Medium

Created by

Donard Absalon

Used 3+ times

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10 questions

Show all answers

1.

MULTIPLE CHOICE QUESTION

1 min • 1 pt

Media Image

What is the dedicated phone number for Sears?

8003449085

8443449085

8003994850

8443994850

2.

MULTIPLE CHOICE QUESTION

1 min • 1 pt

Media Image

What is the preferred number to call for Customer Care?

800-403-4750

866-439-7179

866-439-7180

800-888-5773

3.

MULTIPLE CHOICE QUESTION

30 sec • 1 pt

Media Image

The tabs in Peregrine CFS is only available for Diamond customers.

TRUE

FALSE

TRALSE

4.

MULTIPLE CHOICE QUESTION

30 sec • 1 pt

Media Image

If you need help from Records Support to close an element or a case for a Diamond Program Customer, you will send a message to the Microsoft Teams app and indicate what?

Child SR number only

Child SR number and Subelement details

Child SR number, Order number and Subelement details

Parent SR number, Child SR number, Order number and Subelement details

5.

MULTIPLE CHOICE QUESTION

1 min • 1 pt

Media Image

What is the Microsoft Teams name to get assistance regarding Diamond customers?

Diamond - Urgent Response

Diamond - Records Response

Diamond - Immediate Response

Diamond - Instant Response

6.

MULTIPLE CHOICE QUESTION

30 sec • 1 pt

Media Image

What is the Amazon Microsoft Teams name?

Amazing - Instant Response

Amazon - Instant Response

Amazon - Connect Response

Amazon - Instant Responsibility

7.

MULTIPLE CHOICE QUESTION

1 min • 1 pt

Media Image

Who are the Customer Success Members for Boy Scouts of America?

Thaddeaus Goodlow and Meredith Elmore

Erika Holguin and Lela Graham

Vernett Reynolds-Hines and Nouphonh "Noupy" Khottavong

Calvin "CJ" Reese and Shelly Gallardo

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