Conflict Resolution Review

You are being forced to go to an event because it is your best friend's birthday. This is an example of?

• collaboration

• coercion

• accommodation

• avoidance

Answer explanation

Coercion means that the other person involved feels they do not have a choice because one person is perceived as having more power than another.

When confronting a conflict, you need to be sure to do what clearly?

• communicate

• avoid

• react

• none of these

When deciding if or not to resolve a conflict, you must look at the severity of the issue?

• true

• false

When does interpersonal conflict occur

• When one person cannot make a choice

• When a person does not express their feelings

• When two or more people openly express how they feel about a problem

• none of these

A struggle between two or more parties who sense interference in completing a goal is called?

• conflict

• resolution

• avoidance

• negotiation

When thinking if you should confront a conflict you should take into account the relationship you have with the person.

• false

• true

You agree to do your chores and your brother's chores if he gives you his chore money. This is an example of

• accommodation

• negotiation

• collaboration

• avoidance

What type of conflict requires that one person be percieved as more powerful than the other

• accommodation

• coercion

• avoidance

• compromise

Which is not a benefit of managing conflict?

• you can become a problem solver

• an organization may streamline the process

• you can maintain a relationship as it is

• you can damage a relationship

What type of conflict is involved when you believe you have been overcharged in a restaurant?

• conflict over values

• conflict over facts

• conflict over authority

• conflict over policies