NOCTI

The most important objective of a leader should be

• Personal victory

• group happiness

• accomplishment of the mission

• aaproval of the leader's peers

Answer explanation

accomplishment of the mission is correct because accomplishment of the mission is the reason for the group’s existence.

The major components of team goals are establishing a time frame, discussing realistic ideas, and

• gathering information

• building team spirit

• gathering information

• assigning responsibilities

Answer explanation

assigning responsibilities

D is correct because the major components of team goals are establishing a time frame, discussing realistic ideas, and assigning responsibilities.

What can leaders do to improve the flow of communication upward toward the leader?

• inspire group members to provide new ideas, suggestions, and complaints

• modify their leadership style so that it is more autocratic

• bring in an outsider to determine the group’s communication problems

• enlist more supervisors to address communication problems

Answer explanation

inspire group members to provide new ideas, suggestions, and complaints

A is correct because to improve the flow of communication upward, leaders can influence their group members to provide feedback and suggest possible performance improvements.

Every group must set standards by which they are expected to operate. The members of the group will maintain these standards if

• positive feedback is received from outside the group

• the leader is setting the example for group members

• members are rewarded for maintaining standards

• they are communicated from one subordinate

Answer explanation

the leader is setting the example for group members this is correct because the group will model the standards of the leader.

What are some good tips for improving listening habits?

• Listen with a purpose, identify cues, and recognize common patterns of organization.

• Ask frequent questions throughout the presentation to encourage the speaker.

• Record the message on a smart phone without taking notes.

• Concentrate on the speaker rather than the message, and focus on body language.

Answer explanation

Listen with a purpose, identify cues, and recognize common patterns of organization is correct because listening with a purpose, identifying cues, and recognizing common patterns of organization is a great tip for enhancing listening skills.

Choose the proper form of the word to complete this sentence: Is that _____ recommendation for the new company policy on dress code?

• youre

• your'

• your

• You're

Answer explanation

your is correct because “your” is a possessive pronoun followed by a noun.

Which of the following is a good example of how an employer should speak when providing an employee with feedback or updates?

• quickly and urgently

• aggressively

• authoritatively

• clearly and confidently

Answer explanation

clearly and confidently is correct because when speaking with employees, effective communication requires being able to express ideas and views clearly, confidently, and concisely in speech, tailoring content and style to the audience and promoting free-flowing communication. This promotes better understanding to execute directives.

When preparing to host a business associate from another country, it is best practice to

• keep business as usual as the guest is operating in this country

• research the business customs and rituals of the guest's country

• change meeting hours to accommodate the guest’s time zone

• ensure meetings occur outside the office on neutral ground

Answer explanation

research the business customs and rituals of the guest's country is correct because researching business customs and rituals of the guest's country allows the guest to feel comfortable and shows respect for the guest’s home country.

An individual asks his friend to buy illegal drugs. His friend decides that drugs are not something that will help him and says ''NO.'' What value did this friend primarily rely on to take this stand?

• commitment

• initiative

• honor

• courage

Answer explanation

courage is correct because illegal peer pressure can be a risk, and courage is the mental quality that recognizes fear of danger or criticism while enabling someone to proceed in the face of it with calmness and firmness.

Which of the following describes the most difficult part of being ethical?

• watching what is right

• thinking about what is right

• doing what is right

• knowing what is right

Answer explanation

doing what is right is correct because even though many people know what is the right thing to do, doing what is right indicates an individual has a strong ethical foundation no matter what the situation is.