ROOT CAUSE

Quality problems 

According to Deming

• 20 percent remaining problems are workers’ problems

• 50 percent remaining problems are workers’ problems

• 90 percent of quality problems are  management problems

• 60 percent of quality problems are  management problems

Tools pemetaan proses untuk ROOT CAUSE ANALYSIS

• SIPOC

• ANOVA

• FISHBONE

• PARETO

Prompt action to define the problem extent and try to limit it or isolate the effect.

For example, stop the production, usage with certain conditions, use as is.

• Containtment

• Immediate action

• Preventive action

• Corrective action

Concrete action to remove the root cause and prevent a concrete problem from ever happening again.

• Containtment

• Immediate action

• Preventive action

• Corrective action

Alat bantu mengeksplorasi secara detail semua possible cause yang terkait dengan suatu permasalahan/kondisi dan menemukan akar masalahnya.

• Fishbone

• 5 Why

• SIPOC

• Kepner Trego

Dalam Fishbone area sales Marketing disarankan menggunakan berapa faktor?

• 7P

• 9P

• 3P

• 4P

Fishbone untuk.......menggunakan faktor Surrounding, Supliers, System,, skill, safety

• Services

• Manufacturing

• Mining

• Industrial engineering

Dalam mencari penyebab masalah digunakan Qualitatif research yang terdiri aktifitas dibawah ini, KECUALI

• Interview

• Focus Group Discussion

• Observation

• Descriptive stats