lesson eleven quiz: consumer awareness

Buying clubs are designed to help consumers compare prices at different stores.

• TRUE

• FALSE

Buying clubs are designed to help consumers compare prices at different stores.

• TRUE

• FALSE

Layaway purchase plans are designed to help consumers buy items at discount prices.

• TRUE

• FALSE

The cooling-off period generally applies to purchases of $25 or more.

• TRUE

• FALSE

Most consumer complaints require legal action to solve

• TRUE

• FALSE

Brad has taken his new car in for the same repairs several consecutive times since he bought the car ten months ago.

• Return to store

• Contact company

• Contact consumer or government agency

• Take legal action

Jonie was injured and needed medical assistance when using a fan she recently purchased.

• Return to store

• Contact company

• Contact consumer or government agency

• Take legal action

Ellis keeps getting phone calls offering him investment opportunities, even though he’s told the company to no longer call him.

• Return to store

• Contact company

• Contact consumer or government agency

• Take legal action

Thomas was charged the wrong price for several items at a local discount store.

• Return to store

• Contact company

• Contact consumer or government agency

• Take legal action

Marla received a late payment notice for a credit account that she had paid off several months ago.

• Return to store

• Contact company

• Contact consumer or government agency

• Take legal action