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ActivEngage CS Review Activity

Authored by Rochelle Campbell

Professional Development

Professional Development

Used 16+ times

ActivEngage CS Review Activity
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33 questions

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1.

MULTIPLE CHOICE QUESTION

1 min • 1 pt

A Customer is: A party or person that receives or consumes products (goods or services) and has the ability to choose between different products and suppliers.

True

False

2.

MULTIPLE CHOICE QUESTION

1 min • 1 pt

What are the Three Key Elements Of Customer Service? (Select all that apply)

Expand Your Definition of Service

Knowing who your customers are

Develop a Customer Friendly Approach

All of the above

3.

MULTIPLE CHOICE QUESTION

1 min • 1 pt

Which is NOT a characteristic of Excellent Customer Service?

Listening to the customer​

Professional Staff

Transferring the customer to your manager

Realizing the customer’s needs and tailoring the products/services to meet those needs

4.

MULTIPLE CHOICE QUESTION

1 min • 1 pt

Which step of the sale allows you to get more information on specifics for a customer?

Sharing Information

Needs Analysis/Clarifying questions

Vehicle Delivery

Contact Request

5.

MULTIPLE SELECT QUESTION

1 min • 2 pts

The two critical qualities to the “Customer Friendly Approach” are? (Select all that apply)

Showing Empathy

Building Relationships

Positive Dialogues/Communications

Being Enthusiastic

6.

MULTIPLE SELECT QUESTION

1 min • 4 pts

What are the elements of communication when handling chats? (Select all that apply)

Listening

Reading

Questioning

Writing

7.

MULTIPLE SELECT QUESTION

1 min • 1 pt

Which step of the sale is the most crucial for a follow up to be possible?

Contact information

Meet & Greet

Needs Analysis

Sharing information/vehicle presentation

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