7th Business Letters & Memos Exam Review

Which one is NOT a part of a business letter?

• closing

• inside address

• enclosure notification

• executive summary

Business letters and memos are both written formally; or in the same tone.

• True

• False

Letterhead make a Business Letter seem more professional as it makes the letter a more ______________ document.

• confidential

• official

• urgent

• informative

What does the phrase “cc: John Smith” indicate when included at the end of a letter?

• Additional papers regarding John Smith are included

• John Smith wrote the letter as requested by the sender

• John Smith is an additional recipient of the letter

• The recipient should notify John Smith the letter was received

Most letter formats (body paragraphs) require single spacing.

• True

• False

Memos are commonly used to what?

• scold/punish

• congratulate/encourage

• hire/fire

• inform/persuade

What kind of memos state policies or procedures the writer wishes the reader to follow.

• Directive

• Field Report

• Response

• Trip Report

What memos are sent in response to a question or information request?

• Directive

• Field Report

• Response

• Trip Report

What memos are used to report on inspection and procedures?

• Directive

• Field Report

• Response

• Trip Report

What memos are usually sent from a worker to a supervisor after returning from a business trip?

• Directive

• Field Report

• Response

• Trip Report