IGCSE Business Studies Section 2: People in Business

Which of the following is a theory that suggests people are motivated by five levels of needs?

• Clark's theory of business

• Taylor's scientific management theory

• Herzberg's two-factor theory

• Maslow's hierarchy of needs

According to Maslow's hierarchy of needs theory, which of the following is a lower-order need?

• Self-actualization
• Esteem
• Safety
• Social

Which of the following does Herzberg's two-factor theory of motivation focus on?

• Hygiene Factors & Motivators

• Needs & Wants

• Promotions & Reward

• Mo money, mo problems

Which of the following is NOT a characteristic of Taylor's scientific management theory?

• It identifies "the best way" to do a job.

• It uses money as the main motivator.

• It helps people achieve self esteem needs

• It is best used in secondary sector/production jobs

Which of the following KEY TERMS would you NOT associate with Organisational Structures

• Span of control

• Substitute

• Hierarchy

• Chain of command

Which of the following is NOT one of the main functions of management?

• Planning
• Organizing
• Controlling
• Motivating

Which of the following is a benefit of delegation?

• Allows the manager to assess the skills of their subordinates

• Reduces trust and increases apathy

• Allows the manager to avoid making difficult decisions

• Reduces the need for the manager to communicate with team members

Which of the following is the process of providing employees with the knowledge and skills needed to perform their job effectively?

• Recruitment
• Selection
• Management
• Training

Which of the following is an advantage of internal recruitment?

• It brings in fresh perspectives
• It saves time and money
• It avoids creating internal competition
• It increases diversity in the workplace

What is a characteristic of democratic leadership?

• Encourages teamwork and collaboration

• Makes decisions without input from others

• Gives clear instructions and expects strict adherence

• Maintains strict control over employees