Returner Training

You notice a guest steal a piece of jewelry in your store then walk out, what are the steps that you need to do?​

• Leave them alone

• Mark it on the damage sheet

• Notify your Supervisor and Contact Security

• Confront the Guest

What do you do if a guest form of payment declines?

• Push "close 0.00 check" and give them the product

• Announce to the room that the payment was declined

• Tell them it isn't your fault

• Ask if they have another form of payment

What are our 3 cornerstones?

• Service, Inclusiveness, Safety

• Safety, Service, Cleanliness

• Cleanliness, Courtesy, Safety

• Integrity, Courtesy, Inclusiveness

What absences can NOT staffing excuse?

• Illness

• Court Dates

• Transportation

• Funeral

Which location do NOT have a cash to card kiosk?

• Front Gate

• Coney Arcade

• Bathrooms in the waterpark

• Planet Snoopy

What allows Team Members to ring up popular items without scanning the barcodes?

• Hot Button

• Price Inquire

• Error Correct

• Manual Barcode

What are examples of Employee Misappropriation?

• Time Theft

• Eating product

• Damaging product, or park property

• Eating cornerstone food

Who do you contact about you schedules

• Merchandise PC's

• Workforce

• HR

• Your Supervisor

What should you do if you know you are going to be late for your shift?

• Tell one of your co-workers

• Contact Merch PC's

• Hope you get there before the grace period is up

• Just don't go in

Instead of calling off what could you do?

• Trade shifts with a co-worker

• Call off anyway

• Request time off before hand

• NCNS your shift