Letters of Complaint
Authored by Mira Nissa
English
University
Used 12+ times
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25 questions
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1.
MULTIPLE CHOICE QUESTION
30 sec • 1 pt
I feel I am entitled ...... a partial refund in addition to an apology ...... the inconvenience caused.
for/to
with/for
to/for
2.
MULTIPLE CHOICE QUESTION
30 sec • 1 pt
The first thing I would like to draw your attention ...... is the poor service.
to
for
at
3.
MULTIPLE CHOICE QUESTION
30 sec • 1 pt
I am very disappointed ...... the product. Therefore I expect a full refund ...... $100 as soon as possible.
with/of
about/of
with/in
4.
MULTIPLE CHOICE QUESTION
30 sec • 1 pt
I am writing to complain ...... the poor service provided ..... your staff on the 12th November.
in/on
of/with
about/by
5.
MULTIPLE CHOICE QUESTION
30 sec • 1 pt
I would like a _________ for the faulty goods.
exchange
refund
replace
6.
MULTIPLE CHOICE QUESTION
30 sec • 1 pt
If there is anything further you would like to discuss, please do not __________ to contact me.
wait
hesitate
late
reply
7.
MULTIPLE CHOICE QUESTION
30 sec • 1 pt
Which of the following is not a guideline for handling guest complaints professionally?
Concentrate on the problem, not on placing blame.
Do not take notes until after the guest is finished. It will slow the guests down and make them think that you don’t care about the problem.
Monitor the progress of the corrective action, even if the complaint was resolved by someone else.
Isolate the guest if possible, so that other guest won’t overhear.
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