Tom

My computer has crashed. I've lost my phone. And there's a big, big problem with my timetable. I’ve got two meetings scheduled at the same time with two extremely important clients. I can't do them both at once!

Anna

Let me help.

Tom

Thanks Anna, but these are big, big clients. They need someone of experience.

What happened to Tom?

• Tom is in trouble at his office

• Tom doesn't need his phone

• Tom has two meetings with Anna

• Tom has many big-experienced clients

Tom

My computer has crashed. I've lost my phone. And there's a big, big problem with my timetable. I’ve got two meetings scheduled at the same time with two extremely important clients. I can't do them both at once!

Anna

Let me help.

Tom

Thanks Anna, but these are big, big clients. They need someone of experience.

It can be assumed that Anna ....

• is a junior employee

• is a senior employee

• is asking for Tom's favor

• refuses Tom's offer

Tom

My computer has crashed. I've lost my phone. And there's a big, big problem with my timetable. I’ve got two meetings scheduled at the same time with two extremely important clients. I can't do them both at once!

Anna

Let me help.

Tom

Thanks Anna, but these are big, big clients. They need someone of experience.

What would possibly Anna express based on the situation above?

• But if you need a hand, I am right here, OK?

• Well, then you shouldn't tell me anything!

• I hope you can solve your own problem, mate!

• Do you think you can help me after I helped you once?

You see someone with a heavy suitcase and you offer help. You say: Would you like a ...

• hand

• carry

• flavor

• assist

You're very busy and a colleague offers to make you a cup of tea. (''Would you like a cup of tea?'') You want to accept the offer and say:

• That would be very lovely. Thanks.

• I wonder if I could say no?

• Sure. Make it daily, will you?

• No wonder you are everyone's assistance!

You're in a restaurant and the waiter takes your order and then asks if there's anything else you need. In fact, you'd like a different glass as yours looks dirty. You say:

• Actually, if you wouldn't mind, could you get me another glass?

• Actually, I want another plate of steak.

• Actually, I'd like another glass. This one is dirty. Can't you see?

• It is a must for your to replace my glass with a new one.

You're carrying two bags and you're nearly home, when someone offers you help. You don't want help and say:

• Actually, I'm fine thanks!

• Just go away!

• Who are you again?

• Yes, please. Thanks!

Shoopkeeper

"May I help you?"

Guest

"No, thank you ...."

The proper expression to fill the blank above is ....

• please

• I am just browsing

• I’d like to buy a bouquet of flowers

• that would be great

Amber

"...."

Bobby

"I don’t know. It depends on what you ask."

The proper expression to fill the blank above is ....

• Help me move this bag!

• Would you mind helping me out?

• Let me help you!

• Do you need a hand?

Ashley

"Can you lend me a hand?"

Belle

"Sure, ...."

Ashley

"Help me gather everybody. The teacher is coming."

The proper expression to fill the blank above is ....

• How can I be of help to you?

• How can you borrow my hand?

• What is it again?

• I wonder if you could give me a favor?