(April) Prod Ops Fazz Biz ID

Below are list of tools that Card Operation team use in handling Dispute Chargeback Processing and Financial Monitoring Management use case, except?

• Edit Package Reporting

• Notepad++/UltraEdit

• CBS Transaction in Admin Panel

• BPC SVBO screen

Choose the correct statement regarding the rejection of merchant’s loan requests:

• Loan Officer will reject request if the amount less than 1 Billion IDR

• Submission of recurring invoices can be processed even the nominal amount submitted exceed the invoice

• Invoice does not have date of issuance and the supplier information is not available on verified supplier list

• Prod Ops must head to Flexpay Dashboard and download the transaction list in order to reject them manually

In the event where Flexpay merchant can't access their dashboard or there is incorrect information reflected on the dashboard, what channel should Prod Ops report this issue?

• Prod Ops escalate to #flexpay-disbursement

• Prod Ops escalate to #flexpay-support

• Prod Ops escalate to #ftn-low-balance-alert channel

• Prod Ops escalate to #testing-avg-processing-time

Choose the correct step after the loan officer has approved the disbursement via Slack channel:

• Loan disbursement on the Invoice List page can be approved via dashboard as long as the amount less than or equal to 1 billion IDR

• Prod Ops must approve all request on the invoice list page because the dashboard only shows request with minimal amount 1 billion IDR

• Loan application that is still under "waiting" status cannot be approved due to amount more than 1 billion IDR

• Blacklisted merchant must be screened with Fraud SG Team in order to approve the request via dashboard

What is the requirement for Flexpay merchant to get disbursement approval?

• Merchant is included in blacklisted merchant in order to be whitelisted by loan officer team

• Merchant can request loan exceeding their limit twice a day as long as the merchant is not on the blacklisted merchant

• Merchant is able to submit multiple loan requests in a month and the combined amount can exceed monthly limit as long as they get prod ops approval

• Merchant has made repayment and the request does not exceed monthly limit

Below are the purposes of weekly revolving credit, except?

• Check and approve supplier transfers

• Monitor repayments

• Facilitate WC checking for merchant before deposit, and supporting the associating of funds to Loan wallet

• Charge late payment fees

Where should Prod Ops monitor revolving credit line request?

• ID admin panel

• Retool - Admin Expenses & channel #fazz-biz-sg-credit-ops

• Retool - Credit ID line

• SG admin panel

What should Prod Ops do before the screening process of revolving credit line request?

• Cooperate with SG team whether the request can be screened

• Escalate to #fazz-biz-sg-ops if the request comes from internal merchant

• Cooperate with Sales Team to ask further clarification with the merchant

• Ask merchant to provide more information of the request

Choose the correct step before getting the revolving credit line request on screening:

• Check on retool regarding the merchant's business identification number

• Confirm with SG team whether the merchant has another request lined up

• Input the invoice on slack channel #fazz-biz-sg-credit-ops

• Ensure the details on the invoice has matched and the merchant name has been listed on sheet total list of suppliers

Where should Prod Ops input the revolving credit line request detail for Account Ops screening purposes?

• Escalate the request via Zendesk to Account Ops

• Input the request detail on total list of supplier sheet

• Input the request detail on RCL Supplier & EE Screening and highlight the request

• Input the inovice PDF on channel #fazz-biz-sg-acc-prod-ops