HGRS / HGRP Refresher Quiz

What are Home Groups own contractors called in the North East & South East?

• HGSR / HGPR

• HSRG / HPGR

• HGRS / HGRP

• GHSR / PRGH

Thinking about the North East region Zones 3 & 4…Can you name another contractor that we work with?

• Gas Call

• Liberty

• Novus

• Mears

A customer has called up from North East HGRS zone 3 & 4, to advise 'National Grid' have been out with a suspected Gas leak and have capped their Gas.

What job type would we use to arrange for Gas to be uncapped?

• GASS

• SORJ

• VOID

• EXCL

Thinking about the GASS job you have just logged for the Gas uncap, as a result of the suspected Gas leak, what is the time frame our contractors will attend?

• 2.5 Hours

• 24 Hours

• 3 calendar days

• 6 Hours

A customer has called up from North East HGRS zone 1 & 2 and HGRP South East, to advise 'National Grid' have been out with a suspected Gas leak and have capped their Gas.

What job Code would we use to arrange for Gas to be uncapped?

• VOID

• GASS

• SORJ

• EXCL

Thinking about the VOID job you have just logged for the Gas uncap, as a result of the suspected Gas leak, what is the time frame our contractors will attend?

• 6 hours

• 24 hours (during working hours)

• 2.5 hours

What is the system called that we schedule 'Routine' repairs on?

• Open Housing

• Swims

• CRM

• DRS

Can you VARY or AMEND HGRS / HGRP jobs in Open Housing?

• Yes, Of course!

• No, definitely not!

If a customer calls up to confirm / amend / change an appointment for a routine repair in a HGRS / HGRP area, which system would you look at?

• DRS

• Open Housing / Swims

Can you leave a 'Routine' repair un-appointed in a HGRS / HGRP area?

• Yes

• No, we must attempt to appoint 100% of routine jobs.