CRM 03/04
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CRM 03/04
Quiz
•
Education
•
Professional Development
•
Hard
Chiara Bacchilega
Used 2+ times
FREE Resource
20 questions
Show all answers
1.
MULTIPLE CHOICE QUESTION
30 sec • 1 pt
CRM è l'acronimo di
Customer Relationship Management
Chief of Relationship Management
Chief Relational Manager
Customer Relational Manager
2.
MULTIPLE CHOICE QUESTION
30 sec • 1 pt
Quante tipologie ci sono di CRM?
2
3
4
1
Answer explanation
CRM Strategico, Operativo e Analitico
3.
MULTIPLE CHOICE QUESTION
30 sec • 1 pt
Anche i clienti, come i prodotti, hanno un ciclo di vita
Vero
Falso
4.
MULTIPLE CHOICE QUESTION
30 sec • 1 pt
L'acquisizione è un cliente che acquista sempre presso la stessa azienda
Vero
Falso
5.
MULTIPLE CHOICE QUESTION
30 sec • 1 pt
La retention è più difficile dell'acquisizione
Falso
Vero
6.
MULTIPLE CHOICE QUESTION
30 sec • 1 pt
Per tutti i settori la definizione e l'atto di acquisizione sono gli stessi
Vero
Falso
7.
MULTIPLE CHOICE QUESTION
30 sec • 1 pt
I suspect sono aziende o persone con determinate caratteristiche
Vero
Falso
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